Refund policy

Welcome to Luryhub. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and our procedures.

1. Return Eligibility
You may request a return within 30 days from the date your order is delivered.

To qualify for a return:

The item must be unused and in its original condition.

The product must be returned with original packaging whenever possible.

Proof of purchase or order confirmation must be provided.

Returned items must not show signs of misuse, alteration, or damage caused by the customer.

2. Non-Returnable Items
The following items are generally not eligible for return:

Personalized or custom-made products

Gift cards

Clearance or final-sale items

Perishable goods

Products damaged due to improper use after delivery

Hygiene-related items once opened or used

3. Return Process
Before sending any item back, please contact us at:

Email: info@luryhub.store

Our support team will provide return instructions and the appropriate return address if your request is approved.

Unauthorized returns may not be accepted.

4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

Order number

Description of the issue

Photos showing the defect or damage

We will evaluate the situation and offer a replacement, refund, or other suitable resolution.

5. Refunds
After the returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow:

1–3 business days for inspection

5–10 business days for payment providers to process the refund

Processing times may vary depending on your bank or payment provider.

6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return results from our error.

Original shipping charges are generally non-refundable unless required by law.

7. Order Cancellation
Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the return procedure must be followed instead.

8. Contact
For questions regarding returns or refunds:

Luryhub
Email: info@luryhub.store